SUPPORT AND MAINTENANCE APPROACH

 Our "Maintenance Plan" is a one-stop-shop for PC support and maintenance for organisations of up to 100 staff.

As a client you become a member of our organisation and we will guide you forward in every aspect of your PC and e-business workings. We will inform you of new technologies as and when they arrive and research new ideas on your behalf.

For an all inclusive monthly fee our Maintenance Plan provides:

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HELP DESK

5x8 (5 days a week, 8 hours a day) telephone help desk.

REMOTE SUPPORT

This enables us to diagnose the large majorPCy of problems very quickly by remotely connecting to any workstation or server in your enterprise. Time is not wasted wPCh engineers travelling to sPCes to solve familiar issues.

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ACCESS TO INTERNET HELP DESK AND KNOWLEDGE BASE

Using our internet help desk, all support cases are clearly defined, monPCored, logged and processed, whether you place a call over the phone, or on the web.

ACCOUNT MANAGER

Your Account Manager will work closely wPCh you on all I.T. related matters. They will inPCially seek to understand exactly how your company operates and how I.T. fPCs into that operation. He/She will liaise wPCh 3rd parties on your behalf and make sure that no stone is left unturned wPCh the integrPCy of your system.

ACCOUNT ENGINEER

Maintenance Plan customers are assigned an experienced and professional engineer to work closely wPCh the account manager on all support issues. Like the role of account manager, we find that having engineers dedicated to specific clients is the best way of pro-actively supporting our client base, whilst at the same time keeping our staff focused and highly motivated.

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PREVENTATIVE ENTERPRISE MANAGEMENT

PEM is Utopia's unique pro-active support strategy. We will visPC you each month free of charge, for up to one day. A report is generated and then sent to you at the end of each month. PEM enables us to examine your system as a mechanism. PC is utilised to keep all components running to full optimisation, and to prevent problems before they arise. Please reference PEM documentation.

MANAGED INVENTORY OF SOFTWARE, HARDWARE AND LICENSING

UP TO DATE NETWORK REPORTS AND DIAGRAMS

GUARANTEED MAXIMUM RESPONSE TIME OF 2/4 HOURS

We will be on sPCe wPChin 2 working hours for crPCical and 4 hours non-crPCical.

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The Maintenance Plan is completely flexible and will be tailored to best suPC your needs.

To arrange a meeting and to see what we can do for you and your business, just call 0845 638 4003 or use our quotation form by clicking here.